DELIVERY, RETURNS AND REFUNDS
We deliver to most locations across the United States for a set delivery charge of $6.50. Please allow two business days for us to process your order.
Deliveries are made by UPS and takes 1-5 working days dependent on location. Sunday deliveries are unfortunately not possible.
Customers will be sent an email and/or SMS with delivery information from our fulfillment partners at the time of shipping. This notification will include shipment tracking information.
We recommend that Jukes Cordialities is shipped to commercial (business) addresses. This ensures the product arrives safely and securely, and also protects the product from freezing in the winter. This is also recommended as a precaution to avoid doorstep thefts.
Jukes Cordialities is a non-alcoholic drink, which makes it susceptible to freezing in extreme cold weather. As a result, shipping lead times to some locations may be longer than usual during winter months (December – March).
We ship within 48 hours of receiving an order, however in extreme cold weather conditions some addresses may not be reachable as most delivery companies do not provide temperature control services. If this affects your order we will issue a refund in each case and advise you of a local partner Jukes Cordialities retailer for ease of purchase.
Our customer relationships are important to us. With that in mind, refunds and replacements will be issued by us if:
- the goods are damaged or defective, or
- you have sampled several of the bottles and they are simply not to your liking,
- the goods were purchased directly through jukescordialities.com, rather than a third party reseller,
- the goods are returned within a 30 days period from receipt,
- you return the goods to us in the original packaging, with its receipt or proof of purchase.
As soon as we receive them, the refund will be issued or the replacement sent. Customers are responsible for ensuring the goods arrive back to us, in a trackable manner if they don’t arrive.
If you wish to request a refund or a replacement for a damaged or defective delivery, please get in touch directly at firstname.lastname@example.org and our team will assist you. We ask that you provide detailed feedback about why you have requested the refund or replacement; continuous improvement is important to us, and your insights would be greatly appreciated.
Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at email@example.com.
CANCELLING AN ORDER
We can only cancel an order if it hasn't been processed by our fulfillment partner. Orders must therefore be canceled within 30 minutes of being placed, otherwise our return and refund procedures will need to be followed.
For any queries regarding order cancelations, please send us an email firstname.lastname@example.org with the subject line CANCELLATION.
For any other queries, please see our FAQs or contact our Customer Experience Team by email@example.com.